Last updated: September 2026
1. Subscription cancellation
You can cancel your monthly or yearly subscription at any time from your account settings. Cancelling stops future renewal charges — you keep paid-tier access for the rest of the billing period you already paid for, and the account moves to the free tier at the end of that period. There's no separate cancellation fee.
2. Subscription refunds
Subscription payments are generally non-refundable once a billing period has started, since you've had access to the paid tier for that period. If you were charged in error (e.g. a duplicate charge, or a charge after you'd already cancelled), contact us at billing@winkingtoad.com with your account email and the transaction details, and we'll investigate and refund a confirmed billing error.
3. Usage credits
Some features (AI Visibility, Content Rewrite, Backlinks, Keyword Research, Domain Overview) are metered separately using a credit balance, deducted per successful use. Credits are non-refundable once spent on a completed request. If a paid request fails entirely on our side (e.g. every provider call errors out) without producing a usable result, the credits for that specific request are refunded automatically — this is handled in the request itself, not by contacting support.
4. Disputes and chargebacks
If you believe you've been charged incorrectly, please contact us first at billing@winkingtoad.com before filing a chargeback with your bank or card issuer — we can usually resolve a genuine billing error faster directly.
5. Changes to this policy
If we make material changes to this policy, we'll update the "Last updated" date above and, where required, notify active subscribers.
6. Contact
Billing questions or refund requests: billing@winkingtoad.com. General terms: see our Terms of Service.
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